Refund policy
RETURN AND REFUND POLICY
Our Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery for a full refund or exchange.
How to Initiate a Return
All returns must be authorized before sending items back. To start a return:
- Contact us at [your email] within 30 days of receiving your order
- Include your order number and reason for return
- Wait for our team to provide you with return authorization and instructions
- Ship the item(s) back following our provided instructions
Important: Do not send items back without contacting us first. Unauthorized returns will not be accepted or refunded.
Return Conditions
To be eligible for a return, items must:
- Be unworn, unwashed, and in original condition with all tags attached
- Be returned in original packaging
- Be accompanied by proof of purchase
We cannot accept returns on items that show signs of wear, washing, or damage.
Refund Process
Once we receive and inspect your returned item(s):
- Approved returns will be refunded to your original payment method within 5-10 business days
- You will receive an email confirmation once your refund has been processed
- Shipping costs are non-refundable (unless the return is due to our error)
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.
Exchanges
If you'd like to exchange an item for a different size or style, please contact us at [your email]. Exchanges are subject to availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email] with photos of the issue. We will arrange for a replacement or full refund at no cost to you.
Questions?
For any questions about returns or refunds, please contact us at [your email].